FAQ

Frequently Asked Questions

Find answers to common questions about our services, appointments, insurance, telehealth, and more. Can't find what you're looking for? Contact us directly.

Phone Number

(509) 381-6035

Office Hours

Mon-Fri, 8AM-5:30PM

Fax Number

(209) 290-3019

New Patient Wait

Usually 1-2 weeks

Appointments Insurance & Billing Telehealth Medications Services General

Appointments

Insurance & Billing

Telehealth

Medications

Services

General

Still Have Questions?

Our team is here to help. If you couldn't find the answer you were looking for, don't hesitate to reach out. We're happy to assist with any questions about our services, scheduling, or your care.

Schedule a Visit

Ready to start your mental health journey? Book your first appointment.

Book Appointment

Telehealth Guide

New to virtual appointments? Learn how to prepare for telehealth.

View Guide

Insurance Help

Need help verifying your insurance benefits? We can assist.

Call for Help

Frequently Asked Questions

Appointments

How do I schedule my first appointment?

What should I bring to my first appointment?

How long is the initial psychiatric evaluation?

What is your cancellation policy?

Do you offer same-day or urgent appointments?

Can I request a specific provider?

Insurance & Billing

What insurance plans do you accept?

How do I verify my insurance coverage?

Do you offer out-of-network benefits?

What are your self-pay rates?

When is payment due?

What happens if my insurance claim is denied?

Telehealth

How does telehealth work?

Is telehealth as effective as in-person visits?

What if I have technical difficulties during my appointment?

Do I need to download special software for telehealth?

Can I get prescriptions through telehealth?

What states can you provide telehealth services in?

Medications

How do I request a medication refill?

What if I'm experiencing side effects from my medication?

How long does it take for psychiatric medications to work?

Can I take my psychiatric medication with other medications?

What if my pharmacy says prior authorization is needed?

Do you prescribe controlled substances?

Services

What conditions do you treat?

Do you provide therapy or just medication management?

Do you treat children?

What types of therapy do you offer?

Do you offer psychological testing or evaluations?

Can you provide documentation for disability, FMLA, or accommodations?

General

Where are you located?

What are your office hours?

How do I access the Patient Portal?

Is my information kept confidential?

What if I have a concern or complaint?

Do you offer any community resources or support groups?

Still Have Questions?

Experiencing a Mental Health Crisis?