Your Guide to Virtual Mental Health Care
Get the most out of your telehealth appointments with our comprehensive guide. We'll help you prepare for a successful, comfortable virtual visit.
Your virtual session will appear here
Benefits of Telehealth
Virtual appointments offer unique advantages for your mental health care journey.
No Commute
Attend appointments from anywhere in Georgia without travel time or expenses.
Flexible Scheduling
More appointment times available, including early morning and evening slots.
Enhanced Privacy
Receive care from a private, comfortable space of your choosing.
Same Quality Care
Evidence shows telehealth is equally effective as in-person mental health care.
Technical Requirements
Make sure you have everything you need for a smooth virtual visit.
Stable Internet Connection
High-speed internet with at least 10 Mbps download speed for smooth video.
Computer, Tablet, or Smartphone
A device with a camera and microphone. Laptops and tablets work best.
Headphones (Recommended)
Earbuds or headphones improve audio quality and privacy.
Updated Browser
Use the latest version of Chrome, Safari, Firefox, or Edge.
How to Prepare
Follow these steps to ensure a successful telehealth appointment.
Test Your Technology
Check your camera, microphone, and internet connection 15 minutes before your appointment.
Create a Private Space
Find a quiet, private location where you won't be interrupted.
Prepare Your Environment
Set up your space for a comfortable, productive session.
Gather Your Materials
Have everything you need within reach before starting.
During Your Session
Tips for getting the most out of your virtual appointment.
Keep Camera On
Maintaining visual contact helps your provider assess your wellbeing and builds rapport.
Communicate Openly
Be honest about your symptoms, concerns, and how you're feeling. This helps us provide the best care.
Take Notes
Write down important points, recommendations, or action items to remember after the session.
Speak Up About Issues
If you're having technical difficulties, let your provider know right away so we can help.
Troubleshooting
Quick solutions for common technical issues.
Video is freezing or choppy
- Turn off your video temporarily while keeping audio on
- Close other programs using internet bandwidth
- Move closer to your WiFi router
- Try switching to a mobile data connection
Audio isn't working
- Check that your microphone is unmuted in the app
- Ensure the correct microphone is selected in settings
- Try using headphones with a built-in microphone
- Restart your browser and rejoin the session
Can't connect to the appointment
- Check that you're using the correct link from your confirmation email
- Try a different browser (Chrome recommended)
- Clear your browser cache and cookies
- Contact our office for assistance
Still having trouble? Contact our support team for immediate assistance.
Call (509) 381-6035Frequently Asked Questions
Is telehealth as effective as in-person therapy?
Yes! Research consistently shows that telehealth mental health services are as effective as in-person care for most conditions. Many patients even prefer the convenience and comfort of virtual visits.
Is my telehealth session private and secure?
Absolutely. We use HIPAA-compliant, encrypted video platforms to ensure your sessions are completely private and secure. Your health information is protected just as it would be during an in-person visit.
What if I have a poor internet connection?
If video quality becomes an issue, we can switch to audio-only or reschedule. For chronic connection issues, we recommend moving closer to your router, using a wired connection, or considering an in-person appointment at our Roswell office.
Can I get prescriptions through telehealth?
Yes, our psychiatric providers can prescribe medications during telehealth appointments. Prescriptions are sent electronically to your preferred pharmacy.
What states can you see telehealth patients in?
Our providers are licensed to see telehealth patients in Georgia, Alabama, and Florida. You must be physically located in one of these states during your appointment.
Ready for Your Virtual Visit?
Schedule your telehealth appointment today and experience convenient, high-quality mental health care from the comfort of your home.