Frequently Asked Questions

You can schedule your first appointment by calling our office at (470) 802-6838, using our online scheduling system through the Patient Portal, or submitting a request through our website's contact form. Our team will reach out to confirm your appointment and send you intake paperwork to complete before your visit.

Please bring a valid photo ID, your insurance card, a list of current medications (including dosages), any relevant medical records or previous psychiatric evaluations, and a list of questions or concerns you'd like to discuss. If you have completed your intake forms online, you don't need to print them.

Initial psychiatric evaluations typically last 60-90 minutes. This comprehensive assessment allows your provider to understand your history, symptoms, and treatment goals. Follow-up appointments are usually 20-30 minutes for medication management and 45-60 minutes for therapy sessions.

We require at least 24 hours notice for appointment cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee of $75-150 depending on the appointment type. We understand emergencies happen, so please contact us as soon as possible if you need to cancel.

We reserve time slots for urgent psychiatric needs when possible. If you are experiencing a mental health crisis that requires immediate attention, please call our office. For true emergencies, please call 988, 911, or go to your nearest emergency room.

Yes, you can request a specific provider when scheduling. We will do our best to accommodate your preference, though availability may vary. If your preferred provider is unavailable, we can place you on a waitlist or suggest an alternative.

We accept most major insurance plans including Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, Humana, and Medicare. We also accept some Medicaid plans. Please contact our office to verify your specific plan's coverage before your appointment.

Contact your insurance company directly to verify mental health benefits, or call our office and our billing team can help verify your coverage. You'll want to confirm your copay amount, deductible status, and whether prior authorization is required.

If we are out-of-network with your insurance, we can provide a superbill (detailed receipt) that you can submit to your insurance for potential reimbursement. Out-of-network coverage varies by plan, so check with your insurance about your out-of-network mental health benefits.

For patients without insurance or who prefer self-pay, our rates are: Initial Psychiatric Evaluation: $250-350, Follow-up Medication Management: $125-175, Individual Therapy (50 min): $150-200. We offer sliding scale fees based on financial need. Payment plans may be available.

Copays and self-pay fees are due at the time of service. We accept cash, check, and all major credit cards. For insurance patients, you will receive a statement for any balance after your insurance processes the claim.

If your claim is denied, our billing team will work with you to understand why and may assist with appeals when appropriate. You will be responsible for any balances not covered by insurance. We recommend verifying coverage before your appointment to avoid surprises.

Telehealth appointments are conducted via secure video conferencing. Before your appointment, you'll receive a link to join the video call. You can connect from any device with a camera and microphone—computer, tablet, or smartphone. All you need is a private space and stable internet connection.

Research shows that telehealth psychiatric care is equally effective as in-person care for most conditions. Many patients find telehealth more convenient and comfortable, which can improve engagement with treatment. Some situations may still require in-person evaluation.

If you experience technical issues, first try refreshing your browser or rejoining the call. If problems persist, call our office immediately at (470) 802-6838 and we can troubleshoot or switch to a phone call if needed. We won't count technical difficulties against your appointment time.

No special software download is required. Our telehealth platform works directly in your web browser. We recommend using Chrome or Safari for the best experience. You'll receive a link via email before your appointment that you simply click to join.

Yes, most psychiatric medications can be prescribed via telehealth. Your provider will send prescriptions electronically to your preferred pharmacy. Note that some controlled substances have specific regulations that may require periodic in-person visits depending on your state's laws.

Our providers are licensed to practice in Georgia and can provide telehealth services to patients physically located in Georgia during the appointment. If you travel out of state, please let us know as it may affect your ability to have telehealth appointments.

Request refills through the Patient Portal, by calling our office at least 5-7 business days before you run out, or by having your pharmacy send a refill request. Please do not wait until you are completely out of medication, as processing takes time.

Contact our office to report any side effects. For mild side effects, we can often discuss them at your next appointment. For severe or concerning side effects, call us immediately. Never stop a psychiatric medication abruptly without consulting your provider, as this can cause withdrawal effects.

This varies by medication type. Antidepressants typically take 4-6 weeks to reach full effectiveness. Anti-anxiety medications may work faster. Stimulants for ADHD usually work the same day. Your provider will discuss expected timelines and what to watch for.

It's crucial to tell your provider about ALL medications, supplements, and herbal products you take. Some combinations can cause dangerous interactions. Your provider and pharmacist will check for interactions, but always inform them of any changes to your medication regimen.

Some insurance plans require prior authorization for certain medications. Our office will submit the prior authorization request, which typically takes 2-5 business days. In the meantime, your provider may prescribe an alternative or a short-term supply.

Yes, we prescribe controlled substances when clinically appropriate. These medications require more frequent monitoring and may have specific requirements like in-person appointments, drug screening, or controlled substance agreements. We follow all state and federal regulations.

We treat a wide range of mental health conditions including anxiety disorders, depression, bipolar disorder, ADHD, PTSD, OCD, insomnia, and more. We provide care for adolescents (13+) and adults. If you're unsure whether we can help with your specific concern, please contact us to discuss.

We offer both medication management and therapy services. Some patients benefit from medication alone, some from therapy alone, and many find the combination most effective. Your provider will recommend the best approach for your needs.

We currently see patients ages 13 and older. For younger children, we can provide referrals to trusted child psychiatry colleagues in the area who specialize in pediatric mental health care.

Our therapists are trained in multiple evidence-based approaches including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), EMDR for trauma, motivational interviewing, and supportive psychotherapy. Treatment is tailored to your specific needs and goals.

We offer psychiatric diagnostic evaluations. For comprehensive psychological testing (IQ testing, neuropsychological evaluations, disability evaluations), we can provide referrals to psychologists who specialize in testing services.

Yes, we can provide documentation for established patients after appropriate evaluation. This may include letters for workplace accommodations, FMLA paperwork, or disability documentation. There may be additional fees for complex documentation requests.

Our office is located at 11285 Elkins Road, Unit J6, Roswell, GA 30076. We also offer telehealth appointments for patients throughout Georgia. The office is easily accessible from Roswell, Alpharetta, and surrounding North Metro Atlanta areas.

Our office is open Monday through Friday, 8:00 AM to 5:30 PM. We offer some early morning and evening telehealth appointments to accommodate work schedules. We are closed on weekends and major holidays.

You'll receive a Patient Portal invitation email after scheduling your first appointment. The portal allows you to complete intake forms, view appointments, request refills, message your provider, and access health records. If you need help accessing the portal, contact our office.

Absolutely. We follow all HIPAA regulations to protect your privacy. Your health information is never shared without your written consent, except in limited circumstances required by law (such as immediate safety concerns). You can review our full Notice of Privacy Practices on our website.

We value your feedback and want to address any concerns. Please contact our office manager directly to discuss any issues. We take all complaints seriously and work to resolve them promptly. You also have the right to file complaints with appropriate regulatory bodies.

While we don't run support groups directly, we maintain a list of local and online support resources including NAMI Georgia, local therapy groups, and condition-specific support communities. Ask your provider or check our Resources page for recommendations.